Contact Center

Skill 107 of 200

Contact Center/android

Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling.

1 minute · 91 words · 6 sections

Install

$ npx skills add anthropics/knowledge-work-plugins --skill contact-center/android

$ npx skills add anthropics/knowledge-work-plugins

» /plugin marketplace add anthropics/knowledge-work-plugins

The first command installs just this skill, by the name in its SKILL.md; the second installs the whole repository.

Zoom Contact Center SDK - Android

Official docs:

SDK Surface Summary

SDK manager: ZoomCCInterface
Channel services:
getZoomCCChatService()
getZoomCCVideoService()
getZoomCCZVAService()
getZoomCCScheduledCallbackService()
Campaign support via web campaign service and campaign metadata.

Hard Guardrails

Initialize SDK in Application.onCreate.
Use ZoomCCItem to define channel + identifiers.
Use entryId for chat/video/ZVA.
Use apiKey for scheduled callback and campaign mode.
Release services on teardown.

Common Chains

Contact Center app and engagement context: ../../zoom-apps-sdk/SKILL.md
Contact Center API automation: ../../rest-api/SKILL.md

Operations

RUNBOOK.md (opens in a new tab) - 5-minute preflight and debugging checklist.

Colophon for this issue

Colophon

How this issue was made

Source

github.com/anthropics/knowledge-work-plugins, branch main, last pushed 23 September 2026.

Licence

Apache-2.0 — the text of every skill is reproduced unmodified, frontmatter included, under the upstream licence.

Discovery

200 skills found by walking the repository tree for SKILL.md, not by matching a directory convention. 27 distinct layouts observed: bio-research/skills/*/SKILL.md, cowork-plugin-management/skills/*/SKILL.md, customer-support/skills/*/SKILL.md, data/skills/*/SKILL.md, design/skills/*/SKILL.md, engineering/skills/*/SKILL.md, enterprise-search/skills/*/SKILL.md, finance/skills/*/SKILL.md, human-resources/skills/*/SKILL.md, legal/skills/*/SKILL.md, marketing/skills/*/SKILL.md, operations/skills/*/SKILL.md, partner-built/apollo/skills/*/SKILL.md, partner-built/brand-voice/skills/*/SKILL.md, partner-built/common-room/skills/*/SKILL.md, partner-built/slack/skills/*/SKILL.md, partner-built/zoom-plugin/skills/*/SKILL.md, partner-built/zoom-plugin/skills/contact-center/*/SKILL.md, partner-built/zoom-plugin/skills/meeting-sdk/*/SKILL.md, partner-built/zoom-plugin/skills/meeting-sdk/web/*/SKILL.md, partner-built/zoom-plugin/skills/video-sdk/*/SKILL.md, partner-built/zoom-plugin/skills/virtual-agent/*/SKILL.md, partner-built/zoom-plugin/skills/zoom-mcp/*/SKILL.md, pdf-viewer/skills/*/SKILL.md, product-management/skills/*/SKILL.md, productivity/skills/*/SKILL.md, sales/skills/*/SKILL.md.

Issue colours

Resolved from the awesome-design-md registry — hue 39°, chroma 0.113. Two accent tones are generated per issue and each is proven against its own ground before it ships: a single accent that passes AA on both light and dark paper is arithmetically impossible.

Typefaces

Display: Copernicus is not available to us; set in Newsreader.

We never load a typeface at request time from a third-party origin, so a brand face we do not already self-host is substituted rather than fetched.

Heading repairs

1 repair applied to this skill so the document has one h1 and no skipped levels:

Shifted “6 headings” from h1 to h2 so the skill title is the only h1.

Spec compliance

53 editorial notes across 41 of 200 skills. They are printed in the margin of each skill rather than as errors here.

and 31 more.

Images

Images inside a skill come from the upstream repository. Where the author gave no alternative text we mark the image decorative rather than inventing a description — a plausible caption we made up is worse than none for the reader who depends on it.

Marketplace

A plugin manifest is published at .claude-plugin/marketplace.json by Anthropic, declaring 120 plugins. It is read for editorial metadata only — never as the skill index, which is always the repository tree.

Signal

Install counts come from skills.sh. They measure downloads, not quality, and an unranked repository is not an unread one.

Agent surfaces

The whole issue is available as one markdown document at /anthropics/knowledge-work-plugins.md, and each skill at its own .md URL.

Publication

Set by Skills Docs from the source repository. Body text is Literata at the reader’s chosen size and measure; code is Geist Mono. Nothing on this page was written by us except this paragraph.

SDK manager: ZoomCCInterface
Channel services:
getZoomCCChatService()
getZoomCCVideoService()
getZoomCCZVAService()
getZoomCCScheduledCallbackService()
Campaign support via web campaign service and campaign metadata.

Hard Guardrails

Initialize SDK in Application.onCreate.
Use ZoomCCItem to define channel + identifiers.
Use entryId for chat/video/ZVA.
Use apiKey for scheduled callback and campaign mode.
Release services on teardown.

Common Chains

Contact Center app and engagement context: ../../zoom-apps-sdk/SKILL.md
Contact Center API automation: ../../rest-api/SKILL.md

Operations

RUNBOOK.md (opens in a new tab) - 5-minute preflight and debugging checklist.

Contact Center/android

Zoom Contact Center SDK - Android

Quick Links

SDK Surface Summary

Hard Guardrails

Common Chains

Operations

Colophon

Contact Center/android

Zoom Contact Center SDK - Android

Quick Links

SDK Surface Summary

Hard Guardrails

Common Chains

Operations

Appendix 107.1–107.5

ReferencesMarkdown · 1 file

Also bundledMarkdown · 4 files

Colophon

Appendix 107.1–107.5

ReferencesMarkdown · 1 file

Also bundledMarkdown · 4 files