Operations

Skill 83 of 200

Process Doc

Document a business process — flowcharts, RACI, and SOPs.

1 minute · 160 words · 5 sections

Install

$ npx skills add anthropics/knowledge-work-plugins --skill process-doc

$ npx skills add anthropics/knowledge-work-plugins

» /plugin marketplace add anthropics/knowledge-work-plugins

The first command installs just this skill, by the name in its SKILL.md; the second installs the whole repository.

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md (opens in a new tab).

Document a business process as a complete standard operating procedure (SOP).

Usage

/process-doc $ARGUMENTS

How It Works

Walk me through the process — describe it, paste existing docs, or just tell me the name and I’ll ask the right questions. I’ll produce a complete SOP.

Output

## Process Document: [Process Name]
**Owner:** [Person/Team] | **Last Updated:** [Date] | **Review Cadence:** [Quarterly/Annually]

### Purpose
[Why this process exists and what it accomplishes]

### Scope
[What's included and excluded]

### RACI Matrix
| Step | Responsible | Accountable | Consulted | Informed |
|------|------------|-------------|-----------|----------|
| [Step] | [Who does it] | [Who owns it] | [Who to ask] | [Who to tell] |

### Process Flow
[ASCII flowchart or step-by-step description]

### Detailed Steps

#### Step 1: [Name]
- **Who**: [Role]
- **When**: [Trigger or timing]
- **How**: [Detailed instructions]
- **Output**: [What this step produces]

#### Step 2: [Name]
[Same format]

### Exceptions and Edge Cases
| Scenario | What to Do |
|----------|-----------|
| [Exception] | [How to handle it] |

### Metrics
| Metric | Target | How to Measure |
|--------|--------|----------------|
| [Metric] | [Target] | [Method] |

### Related Documents
- [Link to related process or policy]

If Connectors Available

If ~~knowledge base is connected:

Search for existing process documentation to update rather than duplicate
Publish the completed SOP to your wiki

If ~~project tracker is connected:

Link the process to related projects and workflows
Create tasks for process improvement action items

Tips

Start messy — You don’t need a perfect description. Tell me how it works today and I’ll structure it.
Include the exceptions — “Usually we do X, but sometimes Y” is the most valuable part to document.
Name the people — Even if roles change, knowing who does what today helps get the process right.

About this skill

Trigger

Document a business process — flowcharts, RACI, and SOPs. Use when formalizing a process that lives in someone's head, building a RACI to clarify who owns what, writing an SOP for a handoff or audit, or capturing the exceptions and edge cases of how work actually gets done.

The verbatim description from this skill’s front matter — the string an agent matches on to decide whether to load it.

Colophon for this issue

Colophon

How this issue was made

Source

github.com/anthropics/knowledge-work-plugins, branch main, last pushed 23 September 2026.

Licence

Apache-2.0 — the text of every skill is reproduced unmodified, frontmatter included, under the upstream licence.

Discovery

200 skills found by walking the repository tree for SKILL.md, not by matching a directory convention. 27 distinct layouts observed: bio-research/skills/*/SKILL.md, cowork-plugin-management/skills/*/SKILL.md, customer-support/skills/*/SKILL.md, data/skills/*/SKILL.md, design/skills/*/SKILL.md, engineering/skills/*/SKILL.md, enterprise-search/skills/*/SKILL.md, finance/skills/*/SKILL.md, human-resources/skills/*/SKILL.md, legal/skills/*/SKILL.md, marketing/skills/*/SKILL.md, operations/skills/*/SKILL.md, partner-built/apollo/skills/*/SKILL.md, partner-built/brand-voice/skills/*/SKILL.md, partner-built/common-room/skills/*/SKILL.md, partner-built/slack/skills/*/SKILL.md, partner-built/zoom-plugin/skills/*/SKILL.md, partner-built/zoom-plugin/skills/contact-center/*/SKILL.md, partner-built/zoom-plugin/skills/meeting-sdk/*/SKILL.md, partner-built/zoom-plugin/skills/meeting-sdk/web/*/SKILL.md, partner-built/zoom-plugin/skills/video-sdk/*/SKILL.md, partner-built/zoom-plugin/skills/virtual-agent/*/SKILL.md, partner-built/zoom-plugin/skills/zoom-mcp/*/SKILL.md, pdf-viewer/skills/*/SKILL.md, product-management/skills/*/SKILL.md, productivity/skills/*/SKILL.md, sales/skills/*/SKILL.md.

Issue colours

Resolved from the awesome-design-md registry — hue 39°, chroma 0.113. Two accent tones are generated per issue and each is proven against its own ground before it ships: a single accent that passes AA on both light and dark paper is arithmetically impossible.

Typefaces

Display: Copernicus is not available to us; set in Newsreader.

We never load a typeface at request time from a third-party origin, so a brand face we do not already self-host is substituted rather than fetched.

Heading repairs

1 repair applied to this skill so the document has one h1 and no skipped levels:

Removed “/process-doc”, a leading h1 that duplicated the skill title.

Spec compliance

53 editorial notes across 41 of 200 skills. They are printed in the margin of each skill rather than as errors here.

and 31 more.

Images

Images inside a skill come from the upstream repository. Where the author gave no alternative text we mark the image decorative rather than inventing a description — a plausible caption we made up is worse than none for the reader who depends on it.

Marketplace

A plugin manifest is published at .claude-plugin/marketplace.json by Anthropic, declaring 120 plugins. It is read for editorial metadata only — never as the skill index, which is always the repository tree.

Signal

Install counts come from skills.sh. They measure downloads, not quality, and an unranked repository is not an unread one.

Agent surfaces

The whole issue is available as one markdown document at /anthropics/knowledge-work-plugins.md, and each skill at its own .md URL.

Publication

Set by Skills Docs from the source repository. Body text is Literata at the reader’s chosen size and measure; code is Geist Mono. Nothing on this page was written by us except this paragraph.

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md (opens in a new tab).

Document a business process as a complete standard operating procedure (SOP).

Usage

/process-doc $ARGUMENTS

How It Works

Walk me through the process — describe it, paste existing docs, or just tell me the name and I’ll ask the right questions. I’ll produce a complete SOP.

Output

## Process Document: [Process Name]
**Owner:** [Person/Team] | **Last Updated:** [Date] | **Review Cadence:** [Quarterly/Annually]

### Purpose
[Why this process exists and what it accomplishes]

### Scope
[What's included and excluded]

### RACI Matrix
| Step | Responsible | Accountable | Consulted | Informed |
|------|------------|-------------|-----------|----------|
| [Step] | [Who does it] | [Who owns it] | [Who to ask] | [Who to tell] |

### Process Flow
[ASCII flowchart or step-by-step description]

### Detailed Steps

#### Step 1: [Name]
- **Who**: [Role]
- **When**: [Trigger or timing]
- **How**: [Detailed instructions]
- **Output**: [What this step produces]

#### Step 2: [Name]
[Same format]

### Exceptions and Edge Cases
| Scenario | What to Do |
|----------|-----------|
| [Exception] | [How to handle it] |

### Metrics
| Metric | Target | How to Measure |
|--------|--------|----------------|
| [Metric] | [Target] | [Method] |

### Related Documents
- [Link to related process or policy]

If Connectors Available

If ~~knowledge base is connected:

Search for existing process documentation to update rather than duplicate
Publish the completed SOP to your wiki

If ~~project tracker is connected:

Link the process to related projects and workflows
Create tasks for process improvement action items

Tips

Start messy — You don’t need a perfect description. Tell me how it works today and I’ll structure it.
Include the exceptions — “Usually we do X, but sometimes Y” is the most valuable part to document.
Name the people — Even if roles change, knowing who does what today helps get the process right.