Zoom Plugin

Skill 109 of 200

Build Zoom Contact Center App

Reference skill for Zoom Contact Center.

1 minute · 319 words · 7 sections

Install

$ npx skills add anthropics/knowledge-work-plugins --skill build-zoom-contact-center-app

$ npx skills add anthropics/knowledge-work-plugins

» /plugin marketplace add anthropics/knowledge-work-plugins

The first command installs just this skill, by the name in its SKILL.md; the second installs the whole repository.

Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces.

Implementation guidance for Zoom Contact Center across:

Contact Center apps in the Zoom client (Zoom Apps SDK path)
Web channel embeds (chat/video/campaign)
Native mobile SDKs (Android/iOS)

Official docs:

Routing Guardrail

If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus zoom-apps-sdk.
If the user is embedding chat/video widgets on a website, route to web/SKILL.md.
If the user is integrating native Android or iOS SDK binaries, route to android/SKILL.md or ios/SKILL.md.
If the user needs Contact Center call-control or queue APIs, chain with ../rest-api/SKILL.md.

Documentation Structure

contact-center/
├── SKILL.md
├── RUNBOOK.md
├── concepts/
│   └── architecture-and-lifecycle.md
├── scenarios/
│   └── high-level-scenarios.md
├── references/
│   ├── versioning-and-compatibility.md
│   ├── samples-validation.md
│   └── environment-variables.md
├── troubleshooting/
│   └── common-drift-and-breaks.md
├── android/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/android-reference-map.md
│   └── troubleshooting/common-issues.md
├── ios/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/ios-reference-map.md
│   └── troubleshooting/common-issues.md
└── web/
    ├── SKILL.md
    ├── concepts/lifecycle-and-events.md
    ├── examples/app-context-and-state.md
    ├── references/web-reference-map.md
    └── troubleshooting/common-issues.md

Common Lifecycle Pattern

Initialize platform context early.
Build a channel item (entryId for chat/video/ZVA, apiKey for scheduled callback and campaign flows).
Get service/client instance.
Register listeners/delegates before user interaction.
Start flow (fetchUI, startVideo, or web SDK open/show path).
Handle engagement state changes (start, hold, resume, end) and context switching.
End flow and release resources (endChat/endVideo, logout/logoff, uninitialize/release).

High-Level Scenarios

Agent side-panel app that stores notes per engagementId and survives context switching.
Browser chat/video campaigns launched from web tags.
Native mobile customer app for chat/video/scheduled callback.
Campaign-driven channel selection (chat, ZVA, video, scheduled callback).
Rejoin flow for dropped video engagements on mobile.
Smart Embed CRM softphone with postMessage event contracts.

See scenarios/high-level-scenarios.md (opens in a new tab) for details.

Chaining

Auth and in-client app identity: ../zoom-apps-sdk/SKILL.md and ../oauth/SKILL.md
Contact Center REST workflows: ../rest-api/SKILL.md
Cobrowse on web voice/chat channels: ../cobrowse-sdk/SKILL.md

Environment Variables

See references/environment-variables.md (opens in a new tab) for standardized .env keys and where to find each value.

About this skill

Trigger

Reference skill for Zoom Contact Center. Use after routing to a contact-center workflow when implementing app, web, or native integrations; engagement context and state handling; campaigns; callbacks; or version-drift troubleshooting.

The verbatim description from this skill’s front matter — the string an agent matches on to decide whether to load it.

Colophon for this issue

Colophon

How this issue was made

Source

github.com/anthropics/knowledge-work-plugins, branch main, last pushed 23 September 2026.

Licence

Apache-2.0 — the text of every skill is reproduced unmodified, frontmatter included, under the upstream licence.

Discovery

200 skills found by walking the repository tree for SKILL.md, not by matching a directory convention. 27 distinct layouts observed: bio-research/skills/*/SKILL.md, cowork-plugin-management/skills/*/SKILL.md, customer-support/skills/*/SKILL.md, data/skills/*/SKILL.md, design/skills/*/SKILL.md, engineering/skills/*/SKILL.md, enterprise-search/skills/*/SKILL.md, finance/skills/*/SKILL.md, human-resources/skills/*/SKILL.md, legal/skills/*/SKILL.md, marketing/skills/*/SKILL.md, operations/skills/*/SKILL.md, partner-built/apollo/skills/*/SKILL.md, partner-built/brand-voice/skills/*/SKILL.md, partner-built/common-room/skills/*/SKILL.md, partner-built/slack/skills/*/SKILL.md, partner-built/zoom-plugin/skills/*/SKILL.md, partner-built/zoom-plugin/skills/contact-center/*/SKILL.md, partner-built/zoom-plugin/skills/meeting-sdk/*/SKILL.md, partner-built/zoom-plugin/skills/meeting-sdk/web/*/SKILL.md, partner-built/zoom-plugin/skills/video-sdk/*/SKILL.md, partner-built/zoom-plugin/skills/virtual-agent/*/SKILL.md, partner-built/zoom-plugin/skills/zoom-mcp/*/SKILL.md, pdf-viewer/skills/*/SKILL.md, product-management/skills/*/SKILL.md, productivity/skills/*/SKILL.md, sales/skills/*/SKILL.md.

Issue colours

Resolved from the awesome-design-md registry — hue 39°, chroma 0.113. Two accent tones are generated per issue and each is proven against its own ground before it ships: a single accent that passes AA on both light and dark paper is arithmetically impossible.

Typefaces

Display: Copernicus is not available to us; set in Newsreader.

We never load a typeface at request time from a third-party origin, so a brand face we do not already self-host is substituted rather than fetched.

Heading repairs

1 repair applied to this skill so the document has one h1 and no skipped levels:

Removed “/build-zoom-contact-center-app”, a leading h1 that duplicated the skill title.

Spec compliance

53 editorial notes across 41 of 200 skills. They are printed in the margin of each skill rather than as errors here.

and 31 more.

Images

Images inside a skill come from the upstream repository. Where the author gave no alternative text we mark the image decorative rather than inventing a description — a plausible caption we made up is worse than none for the reader who depends on it.

Marketplace

A plugin manifest is published at .claude-plugin/marketplace.json by Anthropic, declaring 120 plugins. It is read for editorial metadata only — never as the skill index, which is always the repository tree.

Signal

Install counts come from skills.sh. They measure downloads, not quality, and an unranked repository is not an unread one.

Agent surfaces

The whole issue is available as one markdown document at /anthropics/knowledge-work-plugins.md, and each skill at its own .md URL.

Publication

Set by Skills Docs from the source repository. Body text is Literata at the reader’s chosen size and measure; code is Geist Mono. Nothing on this page was written by us except this paragraph.

Background reference for Zoom Contact Center integrations across app, web, and native mobile surfaces.

Implementation guidance for Zoom Contact Center across:

Contact Center apps in the Zoom client (Zoom Apps SDK path)
Web channel embeds (chat/video/campaign)
Native mobile SDKs (Android/iOS)

Official docs:

Routing Guardrail

If the user is building an app inside the Zoom Contact Center desktop client, stay on the Zoom Apps SDK path and use this skill plus zoom-apps-sdk.
If the user is embedding chat/video widgets on a website, route to web/SKILL.md.
If the user is integrating native Android or iOS SDK binaries, route to android/SKILL.md or ios/SKILL.md.
If the user needs Contact Center call-control or queue APIs, chain with ../rest-api/SKILL.md.

Quick Links

Start here:

Platform skills:

Documentation Structure

contact-center/
├── SKILL.md
├── RUNBOOK.md
├── concepts/
│   └── architecture-and-lifecycle.md
├── scenarios/
│   └── high-level-scenarios.md
├── references/
│   ├── versioning-and-compatibility.md
│   ├── samples-validation.md
│   └── environment-variables.md
├── troubleshooting/
│   └── common-drift-and-breaks.md
├── android/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/android-reference-map.md
│   └── troubleshooting/common-issues.md
├── ios/
│   ├── SKILL.md
│   ├── concepts/sdk-lifecycle.md
│   ├── examples/service-patterns.md
│   ├── references/ios-reference-map.md
│   └── troubleshooting/common-issues.md
└── web/
    ├── SKILL.md
    ├── concepts/lifecycle-and-events.md
    ├── examples/app-context-and-state.md
    ├── references/web-reference-map.md
    └── troubleshooting/common-issues.md

Common Lifecycle Pattern

Initialize platform context early.
Build a channel item (entryId for chat/video/ZVA, apiKey for scheduled callback and campaign flows).
Get service/client instance.
Register listeners/delegates before user interaction.
Start flow (fetchUI, startVideo, or web SDK open/show path).
Handle engagement state changes (start, hold, resume, end) and context switching.
End flow and release resources (endChat/endVideo, logout/logoff, uninitialize/release).

High-Level Scenarios

Agent side-panel app that stores notes per engagementId and survives context switching.
Browser chat/video campaigns launched from web tags.
Native mobile customer app for chat/video/scheduled callback.
Campaign-driven channel selection (chat, ZVA, video, scheduled callback).
Rejoin flow for dropped video engagements on mobile.
Smart Embed CRM softphone with postMessage event contracts.

See scenarios/high-level-scenarios.md (opens in a new tab) for details.

Chaining

Auth and in-client app identity: ../zoom-apps-sdk/SKILL.md and ../oauth/SKILL.md
Contact Center REST workflows: ../rest-api/SKILL.md
Cobrowse on web voice/chat channels: ../cobrowse-sdk/SKILL.md

Environment Variables

See references/environment-variables.md (opens in a new tab) for standardized .env keys and where to find each value.

Build Zoom Contact Center App

Routing Guardrail

Quick Links

Documentation Structure

Common Lifecycle Pattern

High-Level Scenarios

Chaining

Environment Variables

About this skill

Trigger

Colophon

Build Zoom Contact Center App

Routing Guardrail

Quick Links

Documentation Structure

Common Lifecycle Pattern

High-Level Scenarios

Chaining

Environment Variables

Appendix 109.1–109.8

ReferencesMarkdown · 4 files

Also bundledMarkdown · 4 files

About this skill

Trigger

Colophon

Appendix 109.1–109.8

ReferencesMarkdown · 4 files

Also bundledMarkdown · 4 files