Zoom Plugin

Skill 128 of 200

Build Zoom Phone Integration

Reference skill for Zoom Phone.

1 minute · 302 words · 6 sections

Install

$ npx skills add anthropics/knowledge-work-plugins --skill build-zoom-phone-integration

$ npx skills add anthropics/knowledge-work-plugins

» /plugin marketplace add anthropics/knowledge-work-plugins

The first command installs just this skill, by the name in its SKILL.md; the second installs the whole repository.

Background reference for Zoom Phone integrations across API, webhook, Smart Embed, and URI-launch workflows.

Implementation guidance for Zoom Phone integrations across API, webhook/event, Smart Embed, and URI-launch workflows.

Official docs:

https://developers.zoom.us/docs/phone/ (opens in a new tab)
CRM sample reference: https://github.com/zoom/CRM-Sample (opens in a new tab)

Routing Guardrail

If the user needs embedded softphone behavior in a web app, use Smart Embed (examples/smart-embed-postmessage-bridge.md (opens in a new tab)).
If the user needs call records, analytics, or automation, use Phone REST API and webhooks (references/deprecations-and-migrations.md (opens in a new tab)).
If the user needs click-to-dial/SMS launch from external UI, use URI schemes (zoomphonecall://, zoomphonesms://).
If the user mixes Zoom Phone and Contact Center, chain with ../contact-center/SKILL.md.

Common Lifecycle Pattern

Provision account prerequisites (Zoom Phone license, admin setup, SMS readiness).
Create OAuth app and scopes in Marketplace.
Choose integration surface:

Smart Embed (iframe + postMessage)
REST + webhooks
URI launch (callto, tel, zoomphonecall, zoomphonesms)

Capture real-time events (Smart Embed events and/or webhooks).
Persist call identifiers and correlate records (call_id, call_history_uuid, call_element_id).
Apply migration-safe data mapping (v1 -> v2 -> v3) and handle renamed fields.
Harden security (origin validation, webhook signature validation, least-privilege scopes).

High-Level Scenarios

CRM softphone pane using Smart Embed + contact search/match callbacks.
Click-to-call from account/contact table via zp-make-call.
Call disposition workflow using zp-save-log-event and custom notes page.
SMS engagement workflow with zoomphonesms:// and zp-sms-log-event.
Real-time operational board driven by phone.* webhook events.
Call analytics migration from legacy call logs to call history/call elements.
Admin automation for user/auto-receptionist/call-queue call-handling settings.

See scenarios/high-level-scenarios.md (opens in a new tab) for details.

Chaining

OAuth setup/token lifecycle: ../oauth/SKILL.md
Phone and account resources via REST: ../rest-api/SKILL.md
Event delivery and signature validation: ../webhooks/SKILL.md
Contact Center blended journey: ../contact-center/SKILL.md

Environment Variables

See references/environment-variables.md (opens in a new tab) for standardized .env keys and where to find each value.

About this skill

Trigger

Reference skill for Zoom Phone. Use after routing to a phone workflow when implementing OAuth, Phone APIs, webhooks, Smart Embed events, URI schemes, CRM or CTI dialers, or call handling automation.

The verbatim description from this skill’s front matter — the string an agent matches on to decide whether to load it.

Colophon for this issue

Colophon

How this issue was made

Source

github.com/anthropics/knowledge-work-plugins, branch main, last pushed 23 September 2026.

Licence

Apache-2.0 — the text of every skill is reproduced unmodified, frontmatter included, under the upstream licence.

Discovery

200 skills found by walking the repository tree for SKILL.md, not by matching a directory convention. 27 distinct layouts observed: bio-research/skills/*/SKILL.md, cowork-plugin-management/skills/*/SKILL.md, customer-support/skills/*/SKILL.md, data/skills/*/SKILL.md, design/skills/*/SKILL.md, engineering/skills/*/SKILL.md, enterprise-search/skills/*/SKILL.md, finance/skills/*/SKILL.md, human-resources/skills/*/SKILL.md, legal/skills/*/SKILL.md, marketing/skills/*/SKILL.md, operations/skills/*/SKILL.md, partner-built/apollo/skills/*/SKILL.md, partner-built/brand-voice/skills/*/SKILL.md, partner-built/common-room/skills/*/SKILL.md, partner-built/slack/skills/*/SKILL.md, partner-built/zoom-plugin/skills/*/SKILL.md, partner-built/zoom-plugin/skills/contact-center/*/SKILL.md, partner-built/zoom-plugin/skills/meeting-sdk/*/SKILL.md, partner-built/zoom-plugin/skills/meeting-sdk/web/*/SKILL.md, partner-built/zoom-plugin/skills/video-sdk/*/SKILL.md, partner-built/zoom-plugin/skills/virtual-agent/*/SKILL.md, partner-built/zoom-plugin/skills/zoom-mcp/*/SKILL.md, pdf-viewer/skills/*/SKILL.md, product-management/skills/*/SKILL.md, productivity/skills/*/SKILL.md, sales/skills/*/SKILL.md.

Issue colours

Resolved from the awesome-design-md registry — hue 39°, chroma 0.113. Two accent tones are generated per issue and each is proven against its own ground before it ships: a single accent that passes AA on both light and dark paper is arithmetically impossible.

Typefaces

Display: Copernicus is not available to us; set in Newsreader.

We never load a typeface at request time from a third-party origin, so a brand face we do not already self-host is substituted rather than fetched.

Heading repairs

1 repair applied to this skill so the document has one h1 and no skipped levels:

Removed “/build-zoom-phone-integration”, a leading h1 that duplicated the skill title.

Spec compliance

53 editorial notes across 41 of 200 skills. They are printed in the margin of each skill rather than as errors here.

and 31 more.

Images

Images inside a skill come from the upstream repository. Where the author gave no alternative text we mark the image decorative rather than inventing a description — a plausible caption we made up is worse than none for the reader who depends on it.

Marketplace

A plugin manifest is published at .claude-plugin/marketplace.json by Anthropic, declaring 120 plugins. It is read for editorial metadata only — never as the skill index, which is always the repository tree.

Signal

Install counts come from skills.sh. They measure downloads, not quality, and an unranked repository is not an unread one.

Agent surfaces

The whole issue is available as one markdown document at /anthropics/knowledge-work-plugins.md, and each skill at its own .md URL.

Publication

Set by Skills Docs from the source repository. Body text is Literata at the reader’s chosen size and measure; code is Geist Mono. Nothing on this page was written by us except this paragraph.

Background reference for Zoom Phone integrations across API, webhook, Smart Embed, and URI-launch workflows.

Implementation guidance for Zoom Phone integrations across API, webhook/event, Smart Embed, and URI-launch workflows.

Official docs:

https://developers.zoom.us/docs/phone/ (opens in a new tab)
CRM sample reference: https://github.com/zoom/CRM-Sample (opens in a new tab)

Routing Guardrail

If the user needs embedded softphone behavior in a web app, use Smart Embed (examples/smart-embed-postmessage-bridge.md (opens in a new tab)).
If the user needs call records, analytics, or automation, use Phone REST API and webhooks (references/deprecations-and-migrations.md (opens in a new tab)).
If the user needs click-to-dial/SMS launch from external UI, use URI schemes (zoomphonecall://, zoomphonesms://).
If the user mixes Zoom Phone and Contact Center, chain with ../contact-center/SKILL.md.

Quick Links

Start here:

Common Lifecycle Pattern

Provision account prerequisites (Zoom Phone license, admin setup, SMS readiness).
Create OAuth app and scopes in Marketplace.
Choose integration surface:

Smart Embed (iframe + postMessage)
REST + webhooks
URI launch (callto, tel, zoomphonecall, zoomphonesms)

Capture real-time events (Smart Embed events and/or webhooks).
Persist call identifiers and correlate records (call_id, call_history_uuid, call_element_id).
Apply migration-safe data mapping (v1 -> v2 -> v3) and handle renamed fields.
Harden security (origin validation, webhook signature validation, least-privilege scopes).

High-Level Scenarios

CRM softphone pane using Smart Embed + contact search/match callbacks.
Click-to-call from account/contact table via zp-make-call.
Call disposition workflow using zp-save-log-event and custom notes page.
SMS engagement workflow with zoomphonesms:// and zp-sms-log-event.
Real-time operational board driven by phone.* webhook events.
Call analytics migration from legacy call logs to call history/call elements.
Admin automation for user/auto-receptionist/call-queue call-handling settings.

See scenarios/high-level-scenarios.md (opens in a new tab) for details.

Chaining

OAuth setup/token lifecycle: ../oauth/SKILL.md
Phone and account resources via REST: ../rest-api/SKILL.md
Event delivery and signature validation: ../webhooks/SKILL.md
Contact Center blended journey: ../contact-center/SKILL.md

Environment Variables

See references/environment-variables.md (opens in a new tab) for standardized .env keys and where to find each value.

Build Zoom Phone Integration

Routing Guardrail

Quick Links

Common Lifecycle Pattern

High-Level Scenarios

Chaining

Environment Variables

About this skill

Trigger

Colophon

Build Zoom Phone Integration

Routing Guardrail

Quick Links

Common Lifecycle Pattern

High-Level Scenarios

Chaining

Environment Variables

Appendix 128.1–128.13

ReferencesMarkdown · 7 files

Also bundledMarkdown · 6 files

About this skill

Trigger

Colophon

Appendix 128.1–128.13

ReferencesMarkdown · 7 files

Also bundledMarkdown · 6 files