> **contact-center/android** — skill 107 of 200 in [anthropics/knowledge-work-plugins](https://skillsdocs.com/anthropics/knowledge-work-plugins).
>
> Book (all skills, one file): https://skillsdocs.com/anthropics/knowledge-work-plugins.md
> Machine manifest: https://skillsdocs.com/anthropics/knowledge-work-plugins/.well-known/agent-skills/index.json
> Install the book: `npx skills add anthropics/knowledge-work-plugins`
> Upstream: https://github.com/anthropics/knowledge-work-plugins/blob/main/partner-built/zoom-plugin/skills/contact-center/android/SKILL.md @ `main`
> Raw bytes, no header: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/android/SKILL.md
> Base for relative paths: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/android/
> Licence: Apache-2.0 — https://spdx.org/licenses/Apache-2.0.html
>
> Bundled files (5), referenced from this skill's directory:
>   - `concepts/sdk-lifecycle.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/android/concepts/sdk-lifecycle.md
>   - `examples/service-patterns.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/android/examples/service-patterns.md
>   - `references/android-reference-map.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/android/references/android-reference-map.md
>   - `RUNBOOK.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/android/RUNBOOK.md
>   - `troubleshooting/common-issues.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/android/troubleshooting/common-issues.md
>
> Content © its authors, served unmodified. Takedown: https://github.com/DreambaseAI/skillsdocs/issues/new?labels=takedown&title=Takedown+request

<!-- Verbatim upstream SKILL.md follows, YAML frontmatter included. -->

---
name: contact-center/android
description: "Zoom Contact Center SDK for Android. Use for native Android chat/video/ZVA/scheduled callback integrations, campaign mode, service lifecycle, and rejoin handling."
user-invocable: false
triggers:
  - "contact center android"
  - "zcc android"
  - "zoomccinterface android"
  - "zoomccchatservice"
  - "zoomccvideoservice"
  - "releasezoomccservice"
  - "android rejoin"
---

# Zoom Contact Center SDK - Android

Official docs:
- https://developers.zoom.us/docs/contact-center/android/
- https://marketplacefront.zoom.us/sdk/contact/android/index.html

## Quick Links

1. [concepts/sdk-lifecycle.md](concepts/sdk-lifecycle.md)
2. [examples/service-patterns.md](examples/service-patterns.md)
3. [references/android-reference-map.md](references/android-reference-map.md)
4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)

## SDK Surface Summary

- SDK manager: `ZoomCCInterface`
- Channel services:
- `getZoomCCChatService()`
- `getZoomCCVideoService()`
- `getZoomCCZVAService()`
- `getZoomCCScheduledCallbackService()`
- Campaign support via web campaign service and campaign metadata.

## Hard Guardrails

- Initialize SDK in `Application.onCreate`.
- Use `ZoomCCItem` to define channel + identifiers.
- Use `entryId` for chat/video/ZVA.
- Use `apiKey` for scheduled callback and campaign mode.
- Release services on teardown.

## Common Chains

- Contact Center app and engagement context: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
- Contact Center API automation: [../../rest-api/SKILL.md](../../rest-api/SKILL.md)

## Operations

- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.