Web or Mobile Host App
  -> Zoom Campaign SDK (zcc-sdk.js)
  -> Campaign or Entry routing
  -> Bot conversation state
  -> Optional native bridge (Android/iOS)
  -> Optional backend automation (OAuth + REST KB APIs)

Lifecycle

Provision bot flow and campaign/entry configuration.
Embed SDK snippet and provide runtime config (apikey, env, user context).
Wait for readiness, then register event callbacks.
Start or show engagement (open, show).
React to events (open, close, engagement_started, engagement_ended).
For mobile wrappers, forward bridge events (support_handoff, exit, URL commands).
End session (endChat) and detach handlers.

Version Drift Notes

Documentation now uses “Virtual Agent” naming.
Official sample repositories still contain older naming (virtual-assistant, liveSDK) that can mislead search and code mapping.

concepts/architecture-and-lifecycle.md

Raw file

anthropics/knowledge-work-plugins