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Skill 132 · Build Zoom REST API App
Subchapter 132.11
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Authoritative endpoint inventory for Contact Center. This file mirrors the official Zoom API Hub OpenAPI document for this product area.
https://api.zoom.us/v2paths object.../examples/ for orchestration patterns, not as the canonical source of path names.| Metric | Value |
|---|---|
| Endpoint operations | 278 |
| Path templates | 157 |
| Tags | 25 |
| Tag | Operations |
|---|---|
| Address Books | 21 |
| Agent Statuses | 5 |
| Asset Library | 12 |
| Call Control | 3 |
| Campaigns | 21 |
| Dispositions | 10 |
| Engagements | 8 |
| Flows | 11 |
| Inboxes | 18 |
| Logs | 5 |
| Messaging | 1 |
| Notes | 4 |
| Operating Hours | 14 |
| Queues | 35 |
| Recordings | 4 |
| Regions | 7 |
| Reports V2(CX Analytics) | 11 |
| Reports(Legacy Reports) | 7 |
| Roles | 10 |
| Routing Profiles | 10 |
| Skills | 11 |
| SMS | 1 |
| Teams | 14 |
| Users | 22 |
| Variables | 13 |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/address_books | List address books | listAddressBooks |
| POST | /contact_center/address_books | Create an address book | createAddressBook |
| GET | /contact_center/address_books/contacts/{contactId}/custom_fields | List a contact’s custom fields | ListContactCustomFields |
| GET | /contact_center/address_books/custom_fields | List an address book’s custom fields | Listaddressbookcustomfields |
| POST | /contact_center/address_books/custom_fields | Create an address book custom field | Createacustomfield |
| DELETE | /contact_center/address_books/custom_fields/{customFieldId} | Delete an address book custom field | Deleteancustomfield |
| GET | /contact_center/address_books/custom_fields/{customFieldId} | Get an address book’s custom field | Getaaddressbookcustomfield |
| PATCH | /contact_center/address_books/custom_fields/{customFieldId} | Update an address book custom field | Updateacustomfield |
| GET | /contact_center/address_books/units | List address book units | listUnits |
| POST | /contact_center/address_books/units | Create an address book unit | createUnit |
| DELETE | /contact_center/address_books/units/{unitId} | Delete an address book unit | deleteUnit |
| GET | /contact_center/address_books/units/{unitId} | Get an address book unit | getUnit |
| PATCH | /contact_center/address_books/units/{unitId} | Update an address book unit | updateUnit |
| DELETE | /contact_center/address_books/{addressBookId} | Delete an address book | deleteAddressBook |
| GET | /contact_center/address_books/{addressBookId} | Get an address book | getAddressBook |
| PATCH | /contact_center/address_books/{addressBookId} | Update an address book | updateAddressBook |
| GET | /contact_center/address_books/{addressBookId}/contacts | List address book contacts | listContacts |
| POST | /contact_center/address_books/{addressBookId}/contacts | Create an address book contact | createContact |
| DELETE | /contact_center/address_books/{addressBookId}/contacts/{contactId} | Delete an address book contact | contactDelete |
| GET | /contact_center/address_books/{addressBookId}/contacts/{contactId} | Get an address book contact | getContact |
| PATCH | /contact_center/address_books/{addressBookId}/contacts/{contactId} | Update an address book contact | updateContact |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/system_statuses | List system statuses | listSystemStatus |
| POST | /contact_center/system_statuses | Create a system status | createSystemStatus |
| DELETE | /contact_center/system_statuses/{statusId} | Delete a system status | deleteSystemStatus |
| GET | /contact_center/system_statuses/{statusId} | Get a system status | getAStatus |
| PATCH | /contact_center/system_statuses/{statusId} | Update a system status | updateSystemStatus |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/asset_library/assets | List assets | listAssets |
| POST | /contact_center/asset_library/assets | Create an asset | createAnAsset |
| DELETE | /contact_center/asset_library/assets/{assetId} | Delete an asset | deleteAnAsset |
| GET | /contact_center/asset_library/assets/{assetId} | Get an asset | getAnAsset |
| PATCH | /contact_center/asset_library/assets/{assetId} | Update an asset | updateAnAsset |
| POST | /contact_center/asset_library/assets/{assetId}/duplicate | Duplicate an asset | duplicateAnAsset |
| DELETE | /contact_center/asset_library/assets/{assetId}/items | Delete asset items | Deleteassetitems |
| GET | /contact_center/asset_library/categories | List asset categories | listAssetCategories |
| POST | /contact_center/asset_library/categories | Create an asset category | createAnAssetCategory |
| DELETE | /contact_center/asset_library/categories/{categoryId} | Delete an asset category | deleteAnAssetCategory |
| GET | /contact_center/asset_library/categories/{categoryId} | Get an asset category | getAnAssetCategory |
| PATCH | /contact_center/asset_library/categories/{categoryId} | Update an asset category | updateAnAssetCategory |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| PUT | /contact_center/engagements/{engagementId}/recording/{command} | Control an engagement’s recording | engagementRecordingControl |
| POST | /contact_center/users/{userId}/commands | Command control of a user | userControl |
| GET | /contact_center/users/{userId}/devices | List user’s devices | Listuserdevices |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/outbound_campaign/campaigns | List outbound campaigns | listOutboundCampaigns |
| POST | /contact_center/outbound_campaign/campaigns | Create an outbound campaign | createOutboundCampaign |
| DELETE | /contact_center/outbound_campaign/campaigns/{campaignId} | Delete an outbound campaign | deleteOutboundCampaign |
| GET | /contact_center/outbound_campaign/campaigns/{campaignId} | Get an outbound campaign | getOutboundCampaign |
| PATCH | /contact_center/outbound_campaign/campaigns/{campaignId} | Update an outbound campaign | updateOutboundCampaign |
| PATCH | /contact_center/outbound_campaign/campaigns/{campaignId}/status | Update an outbound campaign status | Updateanoutboundcampaignstatus |
| GET | /contact_center/outbound_campaign/contact_lists | List campaign contact lists | listCampaignContactLists |
| PATCH | /contact_center/outbound_campaign/contact_lists | Batch update campaign contact lists | Batchupdatecampaigncontactlists |
| POST | /contact_center/outbound_campaign/contact_lists | Create a campaign contact list | createCampaignContactList |
| DELETE | /contact_center/outbound_campaign/contact_lists/{contactListId} | Remove a campaign contact list | deleteCampaignContactList |
| GET | /contact_center/outbound_campaign/contact_lists/{contactListId} | Get a campaign contact list | getCampaignContactList |
| PATCH | /contact_center/outbound_campaign/contact_lists/{contactListId} | Update a campaign contact list | updateCampaignContactList |
| GET | /contact_center/outbound_campaign/contact_lists/{contactListId}/contacts | List a campaign contact list’s contacts | listCampaignContactListContacts |
| PATCH | /contact_center/outbound_campaign/contact_lists/{contactListId}/contacts | Update a batch of contacts on a campaign contact list | Updateabatchofcontactsonacampaigncontactlist |
| POST | /contact_center/outbound_campaign/contact_lists/{contactListId}/contacts | Create a campaign contact list’s contact | createCampaignContactListContact |
| DELETE | /contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId} | Remove campaign contact list’s contact | deleteCampaigncontactListContact |
| GET | /contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId} | Get a campaign contact list’s contact | getCampaignContactListContact |
| PATCH | /contact_center/outbound_campaign/contact_lists/{contactListId}/contacts/{contactId} | Update contact on a campaign contact list | updateCampaignContactListContact |
| DELETE | /contact_center/outbound_campaign/dnc_lists/{dncListId}/phones | Batch delete a campaign DNC list’s phones | batchDeleteCampaignDncListPhone |
| GET | /contact_center/outbound_campaign/dnc_lists/{dncListId}/phones | List campaign DNC phone numbers | listCampaignDncListPhones |
| POST | /contact_center/outbound_campaign/dnc_lists/{dncListId}/phones | Batch create a campaign DNC list’s phones | batchCreateCampaignDncListPhones |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/dispositions | List dispositions | listDispositions |
| POST | /contact_center/dispositions | Create a disposition | createDisposition |
| GET | /contact_center/dispositions/sets | List disposition sets | listSets |
| POST | /contact_center/dispositions/sets | Create a disposition set | createSet |
| DELETE | /contact_center/dispositions/sets/{dispositionSetId} | Delete a disposition set | deleteSet |
| GET | /contact_center/dispositions/sets/{dispositionSetId} | Get a disposition set | getSet |
| PATCH | /contact_center/dispositions/sets/{dispositionSetId} | Update a disposition set | updateSet |
| DELETE | /contact_center/dispositions/{dispositionId} | Delete a disposition | deleteDisposition |
| GET | /contact_center/dispositions/{dispositionId} | Get a disposition | getDisposition |
| PATCH | /contact_center/dispositions/{dispositionId} | Update a disposition | updateDisposition |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| POST | /contact_center/engagement | Start an engagement | Startworkitemengagement |
| GET | /contact_center/engagements | List engagements | listEngagements |
| GET | /contact_center/engagements/{engagementId} | Get an engagement | getEngagement |
| PATCH | /contact_center/engagements/{engagementId} | Update an engagement | updateEngagement |
| GET | /contact_center/engagements/{engagementId}/attachments | Get an engagement’s attachments | ListAttachments |
| GET | /contact_center/engagements/{engagementId}/events | Get an engagement’s events | getEngagementEvents |
| GET | /contact_center/engagements/{engagementId}/recordings/status | Poll an engagement recording’s status | EngagementRecordingStatus |
| GET | /contact_center/engagements/{engagementId}/survey | Get an engagement’s survey | getEngagementSurvey |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/flows | List flows | listFlows |
| POST | /contact_center/flows | Import a flow | ImportFlow |
| DELETE | /contact_center/flows/{flowId} | Delete a flow | DeleteFlow |
| GET | /contact_center/flows/{flowId} | Get a flow | getAFlow |
| PATCH | /contact_center/flows/{flowId} | Edit a flow | EditFlow |
| DELETE | /contact_center/flows/{flowId}/entry_points | Remove flow entry points | RemoveFlowEntryPoints |
| GET | /contact_center/flows/{flowId}/entry_points | List flow’s entry points | ListFlowEntryPoints |
| POST | /contact_center/flows/{flowId}/entry_points | Add flow entry points | AddFlowEntryPoints |
| GET | /contact_center/flows/{flowId}/export | Export a flow | ExportFlow |
| PUT | /contact_center/flows/{flowId}/publish | Publish a flow | PublishFlow |
| GET | /contact_center/flows_entry_points | List entry points | ListentryPoints |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| DELETE | /contact_center/inboxes | Delete inboxes | inboxesDelete |
| GET | /contact_center/inboxes | List inboxes | listInbox |
| POST | /contact_center/inboxes | Create an inbox | inboxCreate |
| DELETE | /contact_center/inboxes/messages | Delete inbox messages | inboxesMessagesDelete |
| GET | /contact_center/inboxes/messages | List an account’s inbox messages | listInboxesMessages |
| GET | /contact_center/inboxes/{inboxId} | Get an inbox | getInbox |
| PATCH | /contact_center/inboxes/{inboxId} | Update an inbox | inboxUpdate |
| PATCH | /contact_center/inboxes/{inboxId}/email_notification | Update an inbox email notification | Updateaninboxemailnotification |
| GET | /contact_center/inboxes/{inboxId}/email_notifications | Get inbox email notification list | Getinboxemailnotificationlist |
| DELETE | /contact_center/inboxes/{inboxId}/messages | Delete an inbox’s messages | inboxMessagesDelete |
| GET | /contact_center/inboxes/{inboxId}/messages | List an inbox’s messages | listInboxMessages |
| DELETE | /contact_center/inboxes/{inboxId}/messages/{messageId} | Delete an inbox message | inboxMessageDelete |
| DELETE | /contact_center/inboxes/{inboxId}/queues | Remove inbox access queues | unassignInboxQueues |
| GET | /contact_center/inboxes/{inboxId}/queues | Get inbox access queues | listInboxQueues |
| POST | /contact_center/inboxes/{inboxId}/queues | Assign inbox access queues | assignInboxQueues |
| DELETE | /contact_center/inboxes/{inboxId}/users | Unassign inbox access users | unassignInboxUsers |
| GET | /contact_center/inboxes/{inboxId}/users | Get an inbox’s users | listInboxUsers |
| POST | /contact_center/inboxes/{inboxId}/users | Assign inbox access users | assignInboxUsers |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/email/messages | List email message history | getEmailMessageHistory |
| GET | /contact_center/messaging/messages | List message history | getMessageHistory |
| GET | /contact_center/sms | List SMS logs | listSMS |
| GET | /contact_center/voice_calls | List voice call logs | listVoiceCall |
| GET | /contact_center/work_item/messages | List work item message history | getWorkItemMessageHistory |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| POST | /contact_center/messages | Send a message | SendaMessage |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/engagements/notes | List notes | notes |
| GET | /contact_center/engagements/{engagementId}/notes | List engagement notes | engagementNotes |
| GET | /contact_center/engagements/{engagementId}/notes/{noteId} | Get a note | getNote |
| PATCH | /contact_center/engagements/{engagementId}/notes/{noteId} | Update a note | noteUpdate |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/business_hours | List business hours | listBusinessHours |
| POST | /contact_center/business_hours | Create business hours | businessHourCreate |
| DELETE | /contact_center/business_hours/{businessHourId} | Delete business hours | businessHourDelete |
| GET | /contact_center/business_hours/{businessHourId} | Get business hours | getABusinessHour |
| PATCH | /contact_center/business_hours/{businessHourId} | Update business hours | businessHourUpdate |
| GET | /contact_center/business_hours/{businessHourId}/flows | List the business hours’ flows | listBusinessHourFlows |
| GET | /contact_center/business_hours/{businessHourId}/queues | List the business hours’ queues | listBusinessHourQueues |
| GET | /contact_center/closures | List closures | listClosures |
| POST | /contact_center/closures | Create a closure set | closuresSetCreate |
| DELETE | /contact_center/closures/{closureSetId} | Delete a closure set | closureSetDelete |
| GET | /contact_center/closures/{closureSetId} | Get a closure set | getAClosureSet |
| PATCH | /contact_center/closures/{closureSetId} | Update a closure set | closureSetUpdate |
| GET | /contact_center/closures/{closureSetId}/flows | List the closures’ flows | listClosureSetFlows |
| GET | /contact_center/closures/{closureSetId}/queues | List the closures’ queues | listClosureSetQueues |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/queue_templates | List queue templates | Listqueuetemplates |
| GET | /contact_center/queue_templates/{queueTemplateId} | Get a queue template | getQueueTemplate |
| GET | /contact_center/queues | List queues | listQueues |
| POST | /contact_center/queues | Create a queue | queueCreate |
| DELETE | /contact_center/queues/batch | Batch delete queues | Batchdeletequeues |
| POST | /contact_center/queues/batch | Batch create queues with a template | Batchcreatequeueswithatemplate |
| DELETE | /contact_center/queues/{queueId} | Delete a queue | queueDelete |
| GET | /contact_center/queues/{queueId} | Get a queue | getAQueue |
| PATCH | /contact_center/queues/{queueId} | Update a queue | queueUpdate |
| GET | /contact_center/queues/{queueId}/agents | List queue agents | getQueueAgents |
| POST | /contact_center/queues/{queueId}/agents | Assign queue agents | assignQueueAgents |
| DELETE | /contact_center/queues/{queueId}/agents/{userId} | Unassign a queue agent | deleteQueueAgent |
| PATCH | /contact_center/queues/{queueId}/agents/{userId} | Update a queue agent | updateQueueAgent |
| GET | /contact_center/queues/{queueId}/dispositions | List queue dispositions | getQueueDispositions |
| POST | /contact_center/queues/{queueId}/dispositions | Assign queue dispositions | assignQueueDispositions |
| GET | /contact_center/queues/{queueId}/dispositions/sets | List queue disposition sets | getQueueDispositionSets |
| POST | /contact_center/queues/{queueId}/dispositions/sets | Assign queue disposition sets | assignQueueDispositionSets |
| DELETE | /contact_center/queues/{queueId}/dispositions/sets/{dispositionSetId} | Unassign a queue disposition set | deleteQueueDispositionSet |
| DELETE | /contact_center/queues/{queueId}/dispositions/{dispositionId} | Unassign a queue disposition | deleteQueueDisposition |
| PATCH | /contact_center/queues/{queueId}/interrupt | Update a queue’s interrupt settings | updateQueueInterrupts |
| DELETE | /contact_center/queues/{queueId}/interrupt_menu | Delete a queue’s interrupt menu configuration | deleteQueueInterruptMenu |
| POST | /contact_center/queues/{queueId}/interrupt_menu | Assign a queue menu based interrupt | assignQueueMenuBasedInterrupt |
| GET | /contact_center/queues/{queueId}/operating_hours | Get a queue’s operating hours | getAQueueOperatingHours |
| PATCH | /contact_center/queues/{queueId}/operating_hours | Update a queue’s operating hours | QueueOperatingHoursUpdate |
| DELETE | /contact_center/queues/{queueId}/recordings | Delete queue recordings | deleteQueueRecordings |
| GET | /contact_center/queues/{queueId}/recordings | List queue recordings | listQueueRecordings |
| DELETE | /contact_center/queues/{queueId}/scheduled_callbacks/attendees/{attendeeId} | Delete an attendee from a scheduled callback event | Deleteascheduledcallbackforanattendee |
| POST | /contact_center/queues/{queueId}/scheduled_callbacks/events | Schedule a callback on a queue | Scheduleacallbackonaqueue |
| GET | /contact_center/queues/{queueId}/scheduled_callbacks/supportive_slots | List a queue’s scheduled callbacks availability | Listqueuescheduledcallbacksavailability |
| GET | /contact_center/queues/{queueId}/supervisors | List queue supervisors | getQueueSupervisors |
| POST | /contact_center/queues/{queueId}/supervisors | Assign queue supervisors | assignQueueSupervisors |
| DELETE | /contact_center/queues/{queueId}/supervisors/{userId} | Unassign a queue supervisor | deleteQueueSupervisor |
| DELETE | /contact_center/queues/{queueId}/teams | Unassign multiple teams in a queue | batchDeleteQueueTeams |
| POST | /contact_center/queues/{queueId}/teams | Assign queue teams | assignQueueTeams |
| DELETE | /contact_center/queues/{queueId}/teams/{teamId} | Unassign a queue team | deleteQueueTeam |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| DELETE | /contact_center/engagements/{engagementId}/recordings | Delete engagement recordings | deleteEngagementRecordings |
| GET | /contact_center/engagements/{engagementId}/recordings | List engagement recordings | listEngagementRecordings |
| GET | /contact_center/recordings | List recordings | listRecordings |
| DELETE | /contact_center/recordings/{recordingId} | Delete a recording | deleteRecording |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/regions | List regions | ListRegions |
| POST | /contact_center/regions | Create a region | CreateARegion |
| DELETE | /contact_center/regions/{regionId} | Delete a region | DeleteARegion |
| GET | /contact_center/regions/{regionId} | Get a region | GetARegion |
| PATCH | /contact_center/regions/{regionId} | Update a region | UpdateARegion |
| GET | /contact_center/regions/{regionId}/users | List a region’s users | ListRegion'sUsers |
| POST | /contact_center/regions/{regionId}/users | Assign users to a region | AssignUsersToARegion |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/analytics/dataset/historical/agent_performance | List historical agent performance dataset data | Listhistoricalagentperformancedatasetdata |
| GET | /contact_center/analytics/dataset/historical/agent_timecard | List historical agent timecard dataset data | Listhistoricalagenttimecarddatasetdata |
| GET | /contact_center/analytics/dataset/historical/disposition | List historical disposition dataset data | Listhistoricaldispositiondatasetdata |
| GET | /contact_center/analytics/dataset/historical/engagement | List historical engagement dataset data | Listengagementdatasetdata |
| GET | /contact_center/analytics/dataset/historical/expert_assist | List historical expert assist dataset data | Listexpertassistdatasetdata |
| GET | /contact_center/analytics/dataset/historical/flow_performance | List historical flow performance dataset data | Listhistoricalflowperformancedatasetdata |
| GET | /contact_center/analytics/dataset/historical/outbound_dialer_performance | List historical outbound dialer performance dataset data | Listhistoricaloutbounddialerperformancedatasetdata |
| GET | /contact_center/analytics/dataset/historical/queue_performance | List historical queue performance dataset data | Listhistoricalqueueperformancedatasetdata |
| GET | /contact_center/analytics/log/historical/engagement | List historical engagement log data | Listhistoricalengagementlogs |
| GET | /contact_center/analytics/log/historical/journey | List historical Zoom Phone to Contact Center call journey data | ListhistoricalZoomphonetozcccalljourneydata |
| GET | /contact_center/reports/operation_logs | List operation logs | listOperationLogs |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/analytics/agents/leg_metrics | List agent leg reports | listAgentLegMetric |
| GET | /contact_center/analytics/agents/status_history | List agent’s status history reports | listAgentStatusHistory |
| GET | /contact_center/analytics/agents/time_sheets | List agent’s time sheet reports | listAgentTimeSheet |
| GET | /contact_center/analytics/historical/details/metrics | List historical detail reports | listHistoricalDetailMetric |
| GET | /contact_center/analytics/historical/queues/agents/metrics | List historical agent reports by queue | listQueueAgentsMetrics |
| GET | /contact_center/analytics/historical/queues/metrics | List historical queue reports | listHistoricalQueueMetric |
| GET | /contact_center/analytics/historical/queues/{queueId}/agents/metrics | List historical queue’s agents reports | listQueueAgentMetric |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/roles | List roles | listRoles |
| POST | /contact_center/roles | Create a role | createRole |
| POST | /contact_center/roles/duplicate | Duplicate a role | Duplicatearole |
| DELETE | /contact_center/roles/{roleId} | Delete a role | deleteRole |
| GET | /contact_center/roles/{roleId} | Get a role | getRole |
| PATCH | /contact_center/roles/{roleId} | Update a role | updateRole |
| DELETE | /contact_center/roles/{roleId}/privileges | Delete role privileges | Deleteroleprivileges |
| GET | /contact_center/roles/{roleId}/users | List users of a role | getRoleUsers |
| POST | /contact_center/roles/{roleId}/users | Assign a role | assignRoleUsers |
| DELETE | /contact_center/roles/{roleId}/users/{userId} | Unassign a role | deleteRoleUser |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/agent_routing_profiles | List agent routing profiles | Listagentroutingprofiles |
| POST | /contact_center/agent_routing_profiles | Create an agent routing profile | Createanagentroutingprofile |
| DELETE | /contact_center/agent_routing_profiles/{agentRoutingProfileId} | Delete an agent routing profile | Deleteanagentroutingprofile |
| GET | /contact_center/agent_routing_profiles/{agentRoutingProfileId} | Get an agent routing profile | getAgentRoutingProfile |
| PATCH | /contact_center/agent_routing_profiles/{agentRoutingProfileId} | Update an agent routing profile’s details | Updateanagentroutingprofile'sdetails |
| GET | /contact_center/consumer_routing_profiles | List consumer routing profiles | Listconsumerroutingprofiles |
| POST | /contact_center/consumer_routing_profiles | Create a consumer routing profile | Createaconsumerroutingprofile |
| DELETE | /contact_center/consumer_routing_profiles/{consumerRoutingProfileId} | Delete a consumer routing profile | Deleteaconsumerroutingprofile |
| GET | /contact_center/consumer_routing_profiles/{consumerRoutingProfileId} | Get a consumer routing profile | Getaconsumerroutingprofile |
| PATCH | /contact_center/consumer_routing_profiles/{consumerRoutingProfileId} | Update a consumer routing profile’s details | Updateaconsumerroutingprofile'sdetails |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/skills | List skills | listSkills |
| POST | /contact_center/skills | Create a skill | skillCreate |
| GET | /contact_center/skills/categories | List skill categories | listSkillCategory |
| POST | /contact_center/skills/categories | Create a skill category | SkillCategoryCreate |
| DELETE | /contact_center/skills/categories/{skillCategoryId} | Delete a skill category | SkillCategoryDelete |
| GET | /contact_center/skills/categories/{skillCategoryId} | Get a skill category | getSkillCategory |
| PATCH | /contact_center/skills/categories/{skillCategoryId} | Update a skill category | SkillCategoryUpdate |
| DELETE | /contact_center/skills/{skillId} | Delete a skill | skillDelete |
| GET | /contact_center/skills/{skillId} | Get a skill | getSkill |
| PATCH | /contact_center/skills/{skillId} | Update a skill | skillNameUpdate |
| GET | /contact_center/skills/{skillId}/users | List users of a skill | listSkillUsers |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| POST | /contact_center/sms | Send an SMS | contactCenterSMS |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/teams | List teams | listTeams |
| POST | /contact_center/teams | Create a team | CreateTeam |
| DELETE | /contact_center/teams/{teamId} | Delete a team | deleteTeam |
| GET | /contact_center/teams/{teamId} | Get a team | getTeamDetail |
| PATCH | /contact_center/teams/{teamId} | Update a team | Updateateam |
| DELETE | /contact_center/teams/{teamId}/agents | Unassign team agents | unassignTeamAgents |
| GET | /contact_center/teams/{teamId}/agents | List team agents | listTeamAgents |
| POST | /contact_center/teams/{teamId}/agents | Assign team agents | assignTeamAgents |
| GET | /contact_center/teams/{teamId}/children | List a team’s child teams | getTeamChildTeams |
| PATCH | /contact_center/teams/{teamId}/move | Move a team | moveTeam |
| GET | /contact_center/teams/{teamId}/parents | List team’s parent teams | getTeamParentTeams |
| DELETE | /contact_center/teams/{teamId}/supervisors | Unassign team supervisors | unassignTeamSupervisors |
| GET | /contact_center/teams/{teamId}/supervisors | List team supervisors | listTeamSupervisors |
| POST | /contact_center/teams/{teamId}/supervisors | Assign team supervisors | assignTeamSupervisors |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| DELETE | /contact_center/users | Batch delete user profiles | batchDeleteUsers |
| GET | /contact_center/users | List users’ profiles | users |
| PATCH | /contact_center/users | Batch update user profiles | BatchUpdateUsers |
| POST | /contact_center/users | Create a user’s profile | createUser |
| POST | /contact_center/users/batch | Batch create user profiles | BatchCreateUsers |
| PATCH | /contact_center/users/status | Batch update user status | Batchupdateuserstatus |
| GET | /contact_center/users/templates | List user templates | ListUserTemplates |
| POST | /contact_center/users/templates | Create a user template | createAUserTemplate |
| DELETE | /contact_center/users/templates/{templateId} | Delete a user template | deleteAUserTemplate |
| GET | /contact_center/users/templates/{templateId} | Get a user template | Getanusertemplate |
| PATCH | /contact_center/users/templates/{templateId} | Update a user template | updateAUserTemplate |
| DELETE | /contact_center/users/{userId} | Delete a user’s profile | userDelete |
| GET | /contact_center/users/{userId} | Get a user’s profile | userGet |
| PATCH | /contact_center/users/{userId} | Update a user’s profile | userUpdate |
| PATCH | /contact_center/users/{userId}/opt_in_out_queues | Batch opt in or opt out a user’s queues | BatchOptInOrOutUserQueues |
| GET | /contact_center/users/{userId}/queues | List user’s queues | listUserQueues |
| DELETE | /contact_center/users/{userId}/recordings | Delete a user’s recordings | deleteUserRecordings |
| GET | /contact_center/users/{userId}/recordings | List a user’s recordings | listUserRecordings |
| GET | /contact_center/users/{userId}/skills | List user’s skills | ListAUserSkills |
| POST | /contact_center/users/{userId}/skills | Assign user’s skills | assignSkills |
| DELETE | /contact_center/users/{userId}/skills/{skillId} | Unassign user’s skill | deleteASkill |
| PATCH | /contact_center/users/{userId}/status | Update a user’s status | Updateauser'sstatus |
| Method | Endpoint | Summary | Operation ID |
|---|---|---|---|
| GET | /contact_center/variable_logs | List variable logs | listVariableLogs |
| DELETE | /contact_center/variable_logs/{variableLogId} | Delete a variable log | deleteVariableLog |
| GET | /contact_center/variable_logs/{variableLogId} | Get a variable log | getVariableLog |
| GET | /contact_center/variables | List variables | variables |
| POST | /contact_center/variables | Create a variable | createVariable |
| GET | /contact_center/variables/groups | List variable groups | listVariableGroups |
| POST | /contact_center/variables/groups | Create a variable group | createVariableGroup |
| DELETE | /contact_center/variables/groups/{variableGroupId} | Delete a variable group | DeleteGroup |
| GET | /contact_center/variables/groups/{variableGroupId} | Get a variable group | getAVariableGroup |
| PATCH | /contact_center/variables/groups/{variableGroupId} | Update a variable group | updateVariableGroup |
| DELETE | /contact_center/variables/{variableId} | Delete a variable | variableDelete |
| GET | /contact_center/variables/{variableId} | Get a variable | variableGet |
| PATCH | /contact_center/variables/{variableId} | Update a variable | variableUpdate |