Setting the file. One moment.
This is the fastest way to turn a vague “Meeting SDK isn’t working” question into an answer.
22
Validate Data
Tech Debt
62
Recruiting Pipeline
71
Vendor Check
125
Zoom Meeting SDK Web
88
Vendor Review
181
Create An Asset
Video Sdk/web
1) Which SDK + Which Platform?
- Platform:
web | android | ios | react-native | electron | windows | macos | linux
- Exact SDK package/version (and Zoom client version if relevant)
Ask explicitly which one they’re using:
- Client View (CDN): uses
ZoomMtg.* (callbacks)
- Component View (npm): uses
ZoomMtgEmbedded.createClient() (promises)
These have different APIs and different customization limitations.
- Are you joining as an attendee (
role=0) or starting as host (role=1)?
- If starting as host, do you have a ZAK (Zoom Access Key) when required by the platform/SDK flow?
Request the exact values and formats (redact secrets):
meetingNumber (digits only)passcode / password (and on Web Client View, confirm they used passWord key name)userNamesdkKey (OK to share)- signature generation code (server-side) and the payload fields used (
mn, role, iat, exp, tokenExp)
- signature/auth: “Invalid signature”, “signature expired”, “invalid parameter”
- web environment: “Joining meeting timeout”, “organization disabled access”, “SharedArrayBuffer”, “gallery view”
- UI/customization: “hide meeting info”, “hide passcode/invite URL”, “remove buttons”
- media: “no audio/video”, “screen share problems”, “performance/cpu”
- Minimal steps to reproduce
- SDK logs (see
general/references/sdk-logs-troubleshooting.md)
- On Web: browser + OS, console errors, and whether corporate proxy/adblock is present
references/triage-intake.md