Setting the file. One moment.
Use this flow when knowledge content lives outside Zoom and must stay synchronized for Virtual Agent responses.
- Your source-of-truth KB is in another CMS.
- Web sync alone is not enough for your content structure.
22
Validate Data
Tech Debt
62
Recruiting Pipeline
71
Vendor Check
125
Zoom Meeting SDK Web
88
Vendor Review
181
Create An Asset
Video Sdk/web
You need repeatable ingestion and update automation.
- Decide sync mode: sitemap/link-discovery/manual URLs vs custom API connector.
- Configure S2S OAuth app and required scopes.
- Pull content from external source and transform to KB article schema.
- Upsert articles, tags, and categories into Virtual Agent knowledge base.
- Reconcile stale entries and monitor sync errors.
- Re-run sync on release cadence.
use-cases/virtual-agent-knowledge-base-sync-pipeline.md