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RUNBOOK · Contact Center/web · anthropics/knowledge-work-plugins · Skills Docs

Repo No. 69 · Contact Center/web

↖Back to the cover

Apollo

Enrich Lead
Prospect
Sequence Load

Bio Research

Instrument Data To Allotrope
Nextflow Development
Scientific Problem Selection
Scvi Tools
Single Cell Rna Qc
Start

Brand Voice

Brand Voice Enforcement
Discover Brand
Guideline Generation

Common Room

Account Research
Call Prep
Compose Outreach
Contact Research
Prospect
Weekly Prep Brief

Contact Center

Contact Center/android
Contact Center/ios
Contact Center/web
- References
  Web Reference Map
- Also bundled
  Lifecycle And Events
- App Context And State
- RUNBOOK
- Common Issues
Appendix · 5 subchapters

Cowork Plugin Management

Cowork Plugin Customizer
Create Cowork Plugin

Customer Support

Customer Escalation
Customer Research
Draft Response
Kb Article
Ticket Triage

Data

Analyze
Build Dashboard
Create Viz
Data Context Extractor
Data Visualization
Explore Data
SQL Queries
Statistical Analysis

Design

Accessibility Review
Design Critique
Design Handoff
Design System
Research Synthesis
User Research
UX Copy

Engineering

Architecture
Code Review
Debug
Deploy Checklist
Documentation
Incident Response
Standup
System Design

Enterprise Search

Digest
Knowledge Synthesis
Search Strategy
Search
Source Management

Finance

Audit Support
Close Management
Financial Statements
Journal Entry Prep
Journal Entry
Reconciliation
Sox Testing
Variance Analysis

Human Resources

Comp Analysis
Draft Offer
Interview Prep
Onboarding
Org Planning
People Report
Performance Review
Policy Lookup

Legal

Brief
Compliance Check
Legal Response
Legal Risk Assessment
Meeting Briefing
Review Contract
Signature Request
Triage Nda

Marketing

Brand Review
Campaign Plan
Competitive Brief
Content Creation
Draft Content
Email Sequence
Performance Report
SEO Audit

Meeting SDK · Zoom…

Zoom Meeting SDK Android
Zoom Meeting SDK Electron
Zoom Meeting SDK iOS
Meeting Sdk/linux
Zoom Meeting SDK macOS
Zoom Meeting SDK React Native
Zoom Meeting SDK Unreal

Operations

Capacity Plan
Change Request
Compliance Tracking
Process Doc
Process Optimization
Risk Assessment
Runbook
Status Report

PDF Viewer

View PDF

Product Management

Competitive Brief
Metrics Review
Product Brainstorming
Roadmap Update
Sprint Planning
Stakeholder Update
Synthesize Research
Write Spec

Productivity

Memory Management
Start
Task Management
Update

Sales

Account Context
Account Plan
Account Research
Account Tiering
Call Prep
Call Summary
Close Plan
Competitive Intelligence

Slack

Slack Messaging
Slack Search

Video SDK · Zoom…

Zoom Video SDK Android
Zoom Video SDK Flutter
Zoom Video SDK iOS
Video Sdk/linux
Zoom Video SDK macOS
Zoom Video SDK React Native
Zoom Video SDK Unity

Virtual Agent

Virtual Agent/android
Virtual Agent/ios
Virtual Agent/web

Web

Zoom Meeting SDK Web Client View
Zoom Meeting SDK Web Component View

Zoom MCP

Zoom Mcp/whiteboard

Zoom Plugin

Build Zoom Bot
Build Zoom Meeting App
Choose Zoom Approach
Zoom Cobrowse SDK
Build Zoom Contact Center App
Debug Zoom Integration
Debug Zoom
Design MCP Workflow

200 skills · 709 min

Skill 110 · Contact Center/web

Subchapter 110.4

RUNBOOK

RUNBOOK.mdMarkdown2 KBView on GitHub

Contact Center Web 5-Minute Preflight Runbook

Use this before deep debugging.

Skill Doc Standard Note

110Up to skill 110Contact Center/web

On this page

Contact Center Web 5-Minute Preflight Runbook
Skill Doc Standard Note
1) Confirm Integration Surface
2) Confirm Required Credentials
3) Confirm Lifecycle Order
4) Confirm Event/State Handling
5) Confirm Cleanup + Upgrade Posture
6) Quick Probes
7) Fast Decision Tree
8) Source Checkpoints
Official docs
Raw docs in repo

This file

Number: 110.4
Position: 4 of 5
Type: Markdown
Size: 2 KB

Nearby

Previous App Context And State
Next Common Issues

Source

22

Validate Data

Tech Debt

40Testing Strategy

62

Recruiting Pipeline

71

Vendor Check

125

Zoom Meeting SDK Web

126Zoom Meeting SDK Windows

88

Vendor Review

181

Create An Asset

182Crm Hygiene Check

183Customer Health

184Customer Voice

185Daily Briefing

186Deal Advance Gap

188Deal Signals

189Deal Slip Scenario

190Draft Outreach

192Expansion Whitespace

194Handle Objection

197Log Activity

198Pipeline Review

199Renewal Radar

Video Sdk/web

150Video Sdk/windows

114Zoom General

121Build Zoom Meeting SDK App

128Build Zoom Phone Integration

129Plan Zoom Integration

130Plan Zoom Product

132Build Zoom REST API App

136Setup Zoom MCP

137Setup Zoom OAuth

139Build Zoom Team Chat App

140UI Toolkit/web

147Build Zoom Video SDK App

153Build Zoom Virtual Agent

155Setup Zoom Webhooks

156Setup Zoom Websockets

157Zoom Apps SDK

Skill entrypoint is SKILL.md.
This runbook is an operational convention (recommended), not a required skill file.
SDK/API names can drift by version; validate current names against docs/raw-docs before release.

1) Confirm Integration Surface

Confirm channel target and integration mode for Web.
Contact Center app path and web embed path have different lifecycle rules.
For mobile SDKs, verify native service lifecycle and listener registration order.

2) Confirm Required Credentials

entryId for chat/video/ZVA entry points.
apiKey for scheduled callback and campaign/tag use cases.
If in-client app behavior is needed, verify Zoom App credentials and required scopes.

3) Confirm Lifecycle Order

Initialize SDK context early.
Get channel service and register listeners/delegates before actions.
Authenticate/login where required.
Start/fetch channel UI and handle engagement status transitions.

4) Confirm Event/State Handling

Track state by engagementId; do not assume single engagement forever.
Handle context-switch events without losing draft/chat workflow state.
Keep service/channel state isolated per active engagement.

5) Confirm Cleanup + Upgrade Posture

End channel session and release service resources cleanly.
Forward app lifecycle callbacks for iOS integrations.
Re-check release notes for renamed/deprecated methods before upgrades.

6) Quick Probes

Engagement context/status APIs return valid values.
Start/end flow works once end-to-end for target channel.
Listener callbacks fire on switch/end events without stale state.

7) Fast Decision Tree

UI does not open -> invalid entryId/apiKey or missing init/listener sequence.
Events missing -> listener registered too late or detached unexpectedly.
Rejoin/resume fails -> lifecycle callbacks or deep-link/scheme config mismatch.

8) Source Checkpoints

Official docs

https://developers.zoom.us/docs/contact-center/web/ (opens in a new tab)
https://developers.zoom.us/docs/contact-center/web/sdk-reference/ (opens in a new tab)

Raw docs in repo

raw-docs/developers.zoom.us/docs/contact-center/web/

Bundled fileApp Context And State Bundled fileCommon Issues

RUNBOOK.md

(opens in a new tab)

Raw file(opens in a new tab)

anthropics/knowledge-work-plugins(opens in a new tab)