Setting the file. One moment.
Build support and engagement workflows with Zoom Contact Center across app, web, and mobile surfaces.
contact-center (primary)zoom-apps-sdk (for Contact Center apps in Zoom client)
22
Validate Data
Tech Debt
62
Recruiting Pipeline
71
Vendor Check
123
Zoom Meeting SDK Web
179
Create An Asset
Video Sdk/web
zoom-rest-api (for Contact Center API automation)zoom-oauth (for authorization patterns)
- Contact Center app in Zoom client:
- Use engagement APIs/events and state by
engagementId.
- Use campaign/web SDK scripts with readiness gating.
- Use Android/iOS SDK service lifecycle patterns.
- Initialize context and identity.
- Start channel service (chat/video/ZVA/scheduled callback).
- Handle engagement events and context switches.
- Persist engagement-scoped workflow state.
- End and cleanup channel services.
- Agent notes app keyed by engagement.
- CRM integration with Smart Embed events.
- Campaign-driven routing to chat/video channels.
- Native app rejoin flow for dropped video sessions.
../../contact-center/SKILL.md../../contact-center/RUNBOOK.md
use-cases/contact-center-integration.md