Details

# On-Call Handoff: Platform Team

**Outgoing**: @alice (2024-01-15 to 2024-01-22)
**Incoming**: @bob (2024-01-22 to 2024-01-29)
**Handoff Time**: 2024-01-22 09:00 UTC

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## 🔴 Active Incidents

### None currently active

No active incidents at handoff time.

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## 🟡 Ongoing Investigations

### 1. Intermittent API Timeouts (ENG-1234)

**Status**: Investigating
**Started**: 2024-01-20
**Impact**

### Template 2: Quick Handoff (Async)

```markdown
# Quick Handoff: @alice → @bob

## TL;DR
- No active incidents
- 1 investigation ongoing (API timeouts, see ENG-1234)
- Major release tomorrow (01/24) - be ready for issues

## Watch List
1. API latency around 02:00-03:00 UTC (backup window)
2. Auth service memory (restart if > 80%)

## Recent
- Deployed api-gateway v3.2.1 yesterday (stable)
- Increased rate limits to 1500 RPS

## Coming Up
- 01/23 02:00 - DB maintenance (5 min read-only)
- 01/24 14:00 - v5.0 release

## Questions?
I'll be available on Slack until 17:00 today.

# INCIDENT HANDOFF: Payment Service Degradation

**Incident Start**: 2024-01-22 08:15 UTC
**Current Status**: Mitigating
**Severity**: SEV2

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## Current State

- Error rate: 15% (down from 40%)
- Mitigation in progress: scaling up pods
- ETA to resolution: ~30 min

## What We Know

1. Root cause: Memory pressure on payment-service pods
2. Triggered by: Unusual traffic spike (3x normal)
3. Contributing: Inefficient query in checkout flow

## What We've Done

- Scaled payment-service from 5 → 15 pods
- Enabled rate limiting on checkout endpoint
- Disabled non-critical features

## What Needs to Happen

1. Monitor error rate - should reach <1% in ~15 min
2. If not improving, escalate to @payments-manager
3. Once stable, begin root cause investigation

## Key People

- Incident Commander: @alice (handing off)
- Comms Lead: @charlie
- Technical Lead: @bob (incoming)

## Communication

- Status page: Updated at 08:45
- Customer support: Notified
- Exec team: Aware