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Skill 29 · Knowledge Base For Startups
Subchapter 29.144
references/learn/general/atomicwork-puts-service-in-the-fast-lane-delivering-ai-3x-faster-on-aws.mdMarkdown4 KBView on GitHub
Atomicwork (opens in a new tab) is an IT and enterprise service management platform that replaces legacy ticketing portals with AI-powered capabilities. Built on AWS, the platform helps enterprise IT, HR, legal, facilities, and operations teams innovate and scale.
Collaborating with AWS enabled the startup to launch its platform in under a year, cut deployment times from hours to minutes, and bring new AI capabilities to production three times faster than planned.
Atomicwork is redefining how enterprises deliver internal services. A modern alternative to legacy IT service management tools, it unifies IT, HR, legal, facilities, and operations into a single AI-native platform that blends conversational support, intelligent automation, and enterprise search.
“Our mission is to solve the context problem,” says Kiran Darisi, Co-founder and CTO of Atomicwork. “People lose context when trying to get work done. Atomicwork ensures they have the right information at the right time, so service teams can focus on outcomes rather than repetitive workflows.”
The startup was able to benefit from the support offered by AWS for early-stage companies, which, combined with the breadth of AWS AI and ML services, gave it the tools to scale quickly and securely.
Atomicwork is using Amazon Elastic Container Service (opens in a new tab) to orchestrate containerized workloads at scale, and Amazon OpenSearch Service (opens in a new tab) to power fast enterprise search across the platform. Backed by AWS enterprise security, global scalability tooling, and production monitoring, it can innovate rapidly without compromising reliability.
AI is central to Atomicwork’s vision for enterprise service management. Using Amazon Bedrock (opens in a new tab), the team rapidly experiments with and deploys large language models at scale. Amazon SageMaker (opens in a new tab) Fast Model Loader further accelerates deployment and scaling, which is critical for delivering responsive, chat-based IT support, HR processes, and customer service workflows, and for bringing intelligent features to market faster.
This foundation powers a new generation of AI agents that go beyond answering questions to taking action, enabling teams to deliver instant, context-rich service to their employees, vendors, and contractors.
Organizations running on Atomicwork have cut support volumes by 80 percent, resolved issues five times faster, and achieved 65 percent ticket deflection without adding headcount. These results free service teams to focus on strategic initiatives that drive business growth. With faster AI deployment cycles, smarter automation, and the ability to adapt instantly to shifting demands, Atomicwork shows that the future of service management is intelligent, automated, and always ready to deliver.
“AWS is the backbone of our platform,” says Darisi. “It lets us iterate faster with confidence, remain secure, and scale reliably for enterprise workloads.”
Security, scalability, confidence: these are three must-haves for any startup, and AWS is helping founders achieve them from day one. AWS Activate (opens in a new tab) provides startups with access to an extensive set of resources, tailored support, and the wider AWS community. Since 2020, AWS has also provided startups with an average of $1 billion in AWS Credits (opens in a new tab) each year, enabling them to adopt AWS services cost-effectively. Learn how to unlock all of these benefits and more, by joining AWS Activate today.
Related: Learn (opens in a new tab)