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Faq Database · Notion Knowledge Capture · openai/skills · Skills Docs
Purpose : Organize frequently asked questions with answers.
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Question title - The question being asked
Category select Product, Engineering, Support, HR, General Question topic
Tags multi_select - Specific topics (auth, billing, onboarding, etc.)
Answer Type select Quick Answer, Detailed Guide, Link to Docs Response format
Last Reviewed date - When answer was verified
Helpful Count number - Track usefulness (optional)
Audience select Internal, External, All Who should see this
Related Questions relation Links to related FAQs Connect similar topics
Each FAQ page should include:
Short Answer : 1-2 sentence quick responseDetailed Explanation : Full answer with contextSteps (if applicable): Numbered procedureScreenshots (if helpful): Visual guidanceRelated Questions : Links to similar FAQsAdditional Resources : External docs or videos By Category : Group by Category
Recently Updated : Sort by Last Reviewed descending
Needs Review : Filter where Last Reviewed > 180 days ago
External FAQs : Filter where Audience contains “External”
Popular : Sort by Helpful Count descending (if tracking)
Use clear questions : Write questions as users would ask themProvide quick answers : Lead with the direct answer, then elaborateLink related FAQs : Help users discover related informationReview regularly : Keep answers current and accurateTrack what’s helpful : Use feedback to improve frequently accessed FAQs reference/faq-database.md