Skills

Skill 46 of 95

Persona Customer Support

Manage customer support — track tickets, respond, escalate issues.

1 minute · 85 words · 4 sections

Install

$ npx skills add googleworkspace/cli --skill persona-customer-support

$ npx skills add googleworkspace/cli

The first command installs just this skill, by the name in its SKILL.md; the second installs the whole repository.

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

gws workflow +email-to-task
gws workflow +standup-report

Instructions

Triage the support inbox with gws gmail +triage --query 'label:support'.
Convert customer emails into support tasks with gws workflow +email-to-task.
Log ticket status updates in a tracking sheet with gws sheets +append.
Escalate urgent issues to the team Chat space.
Schedule follow-up calls with customers using gws calendar +insert.

Tips

Use gws gmail +triage --labels to see email categories at a glance.
Set up Gmail filters for auto-labeling support requests.
Use --format table for quick status dashboard views.

Colophon for this issue

Colophon

How this issue was made

Source

github.com/googleworkspace/cli, branch main, last pushed 23 September 2026.

Licence

Apache-2.0 — the text of every skill is reproduced unmodified, frontmatter included, under the upstream licence.

Discovery

95 skills found by walking the repository tree for SKILL.md, not by matching a directory convention. One layout observed: skills/*/SKILL.md.

Issue colours

Resolved from a deterministic hash of the owner name. Two accent tones are generated per issue and each is proven against its own ground before it ships: a single accent that passes AA on both light and dark paper is arithmetically impossible.

Heading repairs

1 repair applied to this skill so the document has one h1 and no skipped levels:

Shifted “4 headings” from h1 to h2 so the skill title is the only h1.

Spec compliance

Every skill satisfies the Agent Skills specification’s frontmatter rules.

Images

Images inside a skill come from the upstream repository. Where the author gave no alternative text we mark the image decorative rather than inventing a description — a plausible caption we made up is worse than none for the reader who depends on it.

Signal

Install counts come from skills.sh. They measure downloads, not quality, and an unranked repository is not an unread one.

Agent surfaces

The whole issue is available as one markdown document at /googleworkspace/cli.md, and each skill at its own .md URL.

Publication

Set by Skills Docs from the source repository. Body text is Literata at the reader’s chosen size and measure; code is Geist Mono. Nothing on this page was written by us except this paragraph.

Customer Support Agent

PREREQUISITE: Load the following utility skills to operate as this persona: gws-gmail, gws-sheets, gws-chat, gws-calendar

Manage customer support — track tickets, respond, escalate issues.

Relevant Workflows

gws workflow +email-to-task
gws workflow +standup-report

Instructions

Triage the support inbox with gws gmail +triage --query 'label:support'.
Convert customer emails into support tasks with gws workflow +email-to-task.
Log ticket status updates in a tracking sheet with gws sheets +append.
Escalate urgent issues to the team Chat space.
Schedule follow-up calls with customers using gws calendar +insert.

Tips

Use gws gmail +triage --labels to see email categories at a glance.
Set up Gmail filters for auto-labeling support requests.
Use --format table for quick status dashboard views.