Setting the file. One moment.
Subchapter 23.36
references/workflow-routing.mdMarkdown828 BView on GitHub
Use this workflow when the incoming request must be classified and sent to different downstream prompts, references, scripts, or tools.
1. Classify the request:
**Billing question?** -> Load `references/billing.md`
**Refund request?** -> Run `scripts/refund_intake.py`
**Technical bug?** -> Load `references/triage.md`
2. If classification is uncertain, ask one clarification question before continuing.