> **contact-center/web** — skill 110 of 200 in [anthropics/knowledge-work-plugins](https://skillsdocs.com/anthropics/knowledge-work-plugins).
>
> Book (all skills, one file): https://skillsdocs.com/anthropics/knowledge-work-plugins.md
> Machine manifest: https://skillsdocs.com/anthropics/knowledge-work-plugins/.well-known/agent-skills/index.json
> Install the book: `npx skills add anthropics/knowledge-work-plugins`
> Upstream: https://github.com/anthropics/knowledge-work-plugins/blob/main/partner-built/zoom-plugin/skills/contact-center/web/SKILL.md @ `main`
> Raw bytes, no header: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/web/SKILL.md
> Base for relative paths: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/web/
> Licence: Apache-2.0 — https://spdx.org/licenses/Apache-2.0.html
>
> Bundled files (5), referenced from this skill's directory:
>   - `concepts/lifecycle-and-events.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/web/concepts/lifecycle-and-events.md
>   - `examples/app-context-and-state.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/web/examples/app-context-and-state.md
>   - `references/web-reference-map.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/web/references/web-reference-map.md
>   - `RUNBOOK.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/web/RUNBOOK.md
>   - `troubleshooting/common-issues.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/web/troubleshooting/common-issues.md
>
> Content © its authors, served unmodified. Takedown: https://github.com/DreambaseAI/skillsdocs/issues/new?labels=takedown&title=Takedown+request

<!-- Verbatim upstream SKILL.md follows, YAML frontmatter included. -->

---
name: contact-center/web
description: "Zoom Contact Center SDK for Web. Use for web chat/video/campaign embeds, engagement event handling, app-context integrations, and Smart Embed postMessage workflows."
user-invocable: false
triggers:
  - "contact center web"
  - "zcc web sdk"
  - "getengagementcontext web"
  - "onengagementcontextchange"
  - "contact center smart embed"
  - "zcc-init-config-request"
---

# Zoom Contact Center SDK - Web

Official docs:
- https://developers.zoom.us/docs/contact-center/web/
- https://developers.zoom.us/docs/contact-center/web/sdk-reference/

## Quick Links

1. [concepts/lifecycle-and-events.md](concepts/lifecycle-and-events.md)
2. [examples/app-context-and-state.md](examples/app-context-and-state.md)
3. [references/web-reference-map.md](references/web-reference-map.md)
4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)

## Integration Modes

1. Contact Center App in Zoom client:
- Zoom Apps SDK engagement APIs/events.

2. External website embed:
- Campaign SDK/web scripts (`zoomCampaignSdk` pattern).
- Video client initialization pattern.

3. Smart Embed:
- iframe + `postMessage` event contract.

## Hard Guardrails

- For campaign SDK, gate calls behind `zoomCampaignSdk:ready`.
- Persist state by `engagementId`.
- Expect context switching and background app behavior.
- Validate CSP and allow-list settings before debugging logic.

## Chaining

- For in-client app APIs and auth flows: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
- For identity and OAuth: [../../oauth/SKILL.md](../../oauth/SKILL.md)
- For cobrowse workflow: [../../cobrowse-sdk/SKILL.md](../../cobrowse-sdk/SKILL.md)

## Operations

- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.