> **contact-center/ios** — skill 108 of 200 in [anthropics/knowledge-work-plugins](https://skillsdocs.com/anthropics/knowledge-work-plugins).
>
> Book (all skills, one file): https://skillsdocs.com/anthropics/knowledge-work-plugins.md
> Machine manifest: https://skillsdocs.com/anthropics/knowledge-work-plugins/.well-known/agent-skills/index.json
> Install the book: `npx skills add anthropics/knowledge-work-plugins`
> Upstream: https://github.com/anthropics/knowledge-work-plugins/blob/main/partner-built/zoom-plugin/skills/contact-center/ios/SKILL.md @ `main`
> Raw bytes, no header: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/ios/SKILL.md
> Base for relative paths: https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/ios/
> Licence: Apache-2.0 — https://spdx.org/licenses/Apache-2.0.html
>
> Bundled files (5), referenced from this skill's directory:
>   - `concepts/sdk-lifecycle.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/ios/concepts/sdk-lifecycle.md
>   - `examples/service-patterns.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/ios/examples/service-patterns.md
>   - `references/ios-reference-map.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/ios/references/ios-reference-map.md
>   - `RUNBOOK.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/ios/RUNBOOK.md
>   - `troubleshooting/common-issues.md` — https://raw.githubusercontent.com/anthropics/knowledge-work-plugins/main/partner-built/zoom-plugin/skills/contact-center/ios/troubleshooting/common-issues.md
>
> Content © its authors, served unmodified. Takedown: https://github.com/DreambaseAI/skillsdocs/issues/new?labels=takedown&title=Takedown+request

<!-- Verbatim upstream SKILL.md follows, YAML frontmatter included. -->

---
name: contact-center/ios
description: "Zoom Contact Center SDK for iOS. Use for native iOS chat/video/ZVA/scheduled callback integrations, app lifecycle bridging, rejoin flow, and callback handling."
user-invocable: false
triggers:
  - "contact center ios"
  - "zcc ios"
  - "zoomccinterface ios"
  - "handleRejoinVideoOpenURL"
  - "zoomccservicedelegate"
  - "scheduled callback ios"
---

# Zoom Contact Center SDK - iOS

Official docs:
- https://developers.zoom.us/docs/contact-center/ios/
- https://marketplacefront.zoom.us/sdk/contact/ios/index.html

## Quick Links

1. [concepts/sdk-lifecycle.md](concepts/sdk-lifecycle.md)
2. [examples/service-patterns.md](examples/service-patterns.md)
3. [references/ios-reference-map.md](references/ios-reference-map.md)
4. [troubleshooting/common-issues.md](troubleshooting/common-issues.md)

## SDK Surface Summary

- Manager: `ZoomCCInterface.sharedInstance()`
- Context: `ZoomCCContext`
- Items: `ZoomCCItem`
- Services:
- `chatService`
- `zvaService`
- `videoService`
- `scheduledCallbackService`

## Hard Guardrails

- Set `ZoomCCContext` before channel operations.
- Forward app lifecycle calls (`appDidBecomeActive`, `appDidEnterBackgroud`, `appWillResignActive`, `appWillTerminate`).
- Use item-based initialization for channels.
- Keep rejoin URL handling connected to the video service path.

## Common Chains

- Contact Center apps in Zoom client: [../../zoom-apps-sdk/SKILL.md](../../zoom-apps-sdk/SKILL.md)
- OAuth and identity: [../../oauth/SKILL.md](../../oauth/SKILL.md)

## Operations

- [RUNBOOK.md](RUNBOOK.md) - 5-minute preflight and debugging checklist.